Find Customer Complaints on Social Media Before They Spread
Get an alert when a customer complains about your product on X, Reddit or TikTok. A search for your name plus complaint words, filtered to real problems.
Short answer: most unhappy customers don't tag you. Create an AyeWatch X search monitor like "lumen crm" (broken OR refund OR support OR worst) -from:lumencrm, add the filter "customers complaining about a problem", and send the alerts to your support channel. Repeat on Reddit and TikTok.
Set it up on X
- Open Create a monitor → X. Keep Search.
- Type your brand plus complaint words, and exclude your own account with
-from:yourhandle. - In Only alert me about, write "customers complaining about a problem with [brand]".
- Pick Hourly and click Create monitor.
Cover the other places customers complain
| Where | Mode | Credits a check with filter |
|---|---|---|
| X | X → Search | 3 |
| Reddit → Search | 2 | |
| TikTok | TikTok → Search | 2 |
| YouTube | YouTube → Search | 2 |
What you get
The first check saves the current posts as a starting point, so you are not flooded with old ones. After that, every check that finds something new sends one alert. The headline is the post itself, or "3 new from …" when several land at once, with a link to each post and its text.
Alerts land in your feed and as push in the AyeWatch iOS and Android app. On Pro and Pro+ you can also turn on email, Slack, or a webhook.
What it costs
| Check every | Credits a day | Plan that fits |
|---|---|---|
| A few times a day | 12 | Pro |
| Hourly | 72 | Pro+ with top-ups |
Plans: Free Preview gives you 3 credits to try a monitor on a daily check. Pro is $9 a month for 500 credits and checks as often as hourly. Pro+ is $19 a month for 1,500 credits and adds ASAP mode. Failed checks are refunded, and the form shows the exact daily credit use before you save.
AyeWatch alerts you to posts. It doesn't reply, assign tickets or score sentiment. For a full crisis plan, see crisis monitoring.
FAQ
Will it catch complaints that don't tag our account?
Yes. It searches for your brand name, not mentions of your handle.
Can complaints go to our help desk?
Yes, on Pro and Pro+, by Slack or a webhook into your help desk.
Does it read comments?
No. It reads posts, not the comments under them.